PhoneBurner Review – Details, Features, Pricing, and Pros

At times, it can become quite difficult to manage contacts and calls, especially for the telemarketing teams. This is where PhoneBurner can prove to be a great solution. It comes with a range of features and helps you boost your sales efficiently. 

What is PhoneBurner?

Phone Burner is a cloud-based software and includes facilities like power dialing, lead management, email follow-up, performance management, analytics, and many more.

It is an outbound call center solution and is quite easy to use.

It is a great tool for telemarketing teams and helps them to gain more sales and customers.

Features of PhoneBurner

Power Dialer

For this, you just need to log in to PhoneBurner, then connect to the dialing platform using any phone, VOIP softphone, or, have PhoneBurner’s business phone system call you and fix your Caller ID or dynamic Local ID and choose the numbers that you want to call. 

CRM

You can easily manage your contacts as it organizes all the data related to contact including the contact’s detailed history, call recordings, documents, text exchanges, and more.

It allows you to send emails and texts right from the contact record and offers one-touch email templates and personalized emails. 

It enables smart email tracking and notifies when the contacts open an email, click a link, view a document, even watch a video.

Local Caller ID

PhoneBurner helps to increase conversations by automatically and dynamically displaying a local telephone number according to your prospect’s location. You can choose the locations according to your preferences. 

Workflow Automation

PhoneBurner helps you to eliminate manual dialing and starts power dialing that is power dials contacts for you one after another.

Also, it drops pre-recorded voicemails instantly, and you do not even need to wait for the beep. 

You can deliver fully personalized emails according to the result of any call with a single click.

Get notifications when clients open emails, click links, view attachments, watch videos and more. Also, with SmartSender, you can concentrate on the most active leads in your pipeline and thus, enables you to follow up at the perfect time.

With this software, you can easily automate the post-call processes such as setting a status or disposition, leaving a note, setting a tag, moving a prospect to another folder or account, and more. 

You can have a complete analysis of performance through PhoneBurner as it automatically records dial sessions and calls statistics, activities, and outcomes. 

PhoneBurner offers a LeadStream feature that helps admins intelligently and automatically divide leads to sales reps and thus, work efficiently.

Reporting

PhoneBurner helps you to increase your productivity with robust reporting tools and keep a track of dialing activity, call outcomes, review individual dial session statistics, or drill down to individual call lengths and results.

With Custom team reporting you can analyze your team performance and review training needs, reward top performers, and take actions that promote revenue growth.

Take the help of real-time leaderboards to motivate your team members as they compete for calls made, talk time, interested prospects, and other metrics, and analyze their productivity soar.

Make smarter decisions with call recordings as they are kept for 30 days and can be played directly within your account, or downloaded.

Virtual Phone Services

With PhoneBurner, you can get local and cloud-hosted numbers, forward calls to another number, get Inbound caller insights, easily manage your voicemail, and many more. 

Text Messaging

With this software, you can easily send a text message directly from the dialer window to complement call and email communications, text regarding your voicemail and to call you back, or check their email for the proposal or text them after the call that it was great to connect, and remind them of your upcoming appointment.

Benefits of PhoneBurner

• Power dialing helps with better lead selection and eliminates manual dialing.
• Take the help of the Local caller Id to increase live answer rates.
• PhoneBurner automates various time-consuming tasks like post-call processes and moves directly to the next call. 
• Keep a complete track of your team members and analyze their performance through automatic call tracking and custom reports. Thus, make smarter decisions. 
• PhoneBurner offers LeadStream that automatically distributes leads to your team, thus, making work efficient and increasing conversion potential.
• PhoneBurner allows you to answer a call from a browser or forward it to any number. 
• It provides Virtual phone numbers that make managing business calls and communications easier.
• It also has a voicemail inbox that makes it easy to manage and return all of your missed calls.
• It provides one simple dashboard that helps you to manage calls, texts, and voicemails from one tab in your account.
• In case of any query, you can always reach out to the team with live chat support. 
• It offers a free trial.

Why do you need PhoneBurner?

PhoneBurner is a complete call center solution and offers several features that make it quite simple for teams to manage their contacts and increase sales.

With this call center software, you can avoid many tedious tasks and concentrate more on important tasks.

It also helps you to easily manage your contacts and their data. You can keep a complete track of your team’s performance with insightful reports and thus, make smarter decisions.

It helps you to work efficiently and increase your productivity.

PhoneBurner Integrations

PhoneBurner Pricing Plans

It has only one pricing plan whose details are provided below.

Unlimited Power Dialing

Monthly

This is available for $149 per user per month. Discounts available based on the term length & team size. Features are as follows:

Premium features for every user:

• Unlimited Power Dialing.
• CRM (+ integrations available).
• Voicemail Drop.
• Email Sending.
• Email, Link & Attachment Tracking.
• Custom Dispositions.
• Text Messaging (optional add-on).
• Local ID (optional add-on).
• Call Tracking & Analytics.
• Call Recording.
• Call Transfer.
• Phone and Email Support.

Admin features

• Dedicated Admin Portal.
• Add/Remove/Edit Seats.
• Smart Lead Distribution.
• Real-Time Reports & Leaderboards.
• Content Sharing for Rapid Setup.
• Dedicated Success Manager (Teams 5+).

Yearly

This is available for $126 per user per month. Discounts available based on the term length & team size. Features are the same as the monthly plan. However, you get 15% off on the annual plan.

You can also sign up for a free trial without any credit card.

PhoneBurner Alternatives

1. Talkdesk

Talkdesk is cloud-based software that helps the organization to provide better customer service to their clients.

It is trusted by many great organizations such as IBM, Canon, Bombas, Hornblower, and many more to provide exceptional customer experience. It comes with a wide range of features and is easy to use. 

2. Dialpad Talk

Dialpad Talk provides cloud calling and AI to help employees work productively and gain more sales. It allows fast and simple deployment and you can work from anywhere.

It comes with a user-friendly interface and your team members can easily start using the software. It also offers a 14-day free trial. 

PhoneBurner Video

Frequently Asked Questions (FAQ) on PhoneBurner

Wrap up

PhoneBurner is an easy-to-use cloud-based software that helps teams to work efficiently and focus on more important tasks. It offers various tools ranging from automation to reports.

You can also monitor your employee’s performance with this software. Thus, a complete package for a successful business.

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