VanillaSoft Review – Features, Pricing, Pros, and Cons

Are you spending a lot of your money, time, energy and resources but still not able to generate enough leads?

Are you searching for an all-in-one inside sales platform to help you simplify and speed up your sales process?

Well, your search ends here! Introducing VanillaSoft, an all-rounder inside sales engagement platform that will provide your sales rep the tools and the know-how to engage with the customers, qualify, and finally seal the deal!

It makes it easy for you to manage posting and management on Instagram, Facebook, Twitter, LinkedIn & YouTube.

So let’s start with the VanillaSoft Review.

What is VanillaSoft?

VanillaSoft is an all-in-one inside sales engagement platform that speeds up and smoothens your sales cycle and eventually helps you close deals sooner.


With this tool, you will be able to automate your workflow better among your administrative and your team members for better efficiency in getting leads, contacting more leads in a lesser amount of time, and more.

It is majorly built for a seamless inside sales engagement, inside sales team efficiency, and management and leads management.

With this tool, you will be able to empower your sales team and automate your workflow for and generate better leads and increase your rate of conversions.

Features of VanillaSoft

Sales Engagement Platform

Allows you to easily manage and gather data on potential leads and prospects and also helps you take the right actions to close in on those leads. VanillaSoft basically will help you not only gather data about your leads but also going to help you take the necessary next actions.

With this VanillaSoft, you will get features such as queue-based routines to help you and your sales rep connect with the right prospects at the right time, sales lead tracking to help you handle leads with utmost efficiency.

Lead and Sales Tracking

With VanillaSoft’s Lead management software you will be able to get better lead visibility and based on that will be able to make the right decisions at the right time!

You get the feature of Sales activity to monitor what each individual sales rep’s activity and progress is, performance visibility with call activity metrics will give you better control on the sales cycle, data querying to organize, manage and segment all your sales and leads related data, etc.



Telemarketing is one of the main and crucial elements of the sales world. So having a good phone service network that is seamless and doesn’t crash is extremely important for inside sales companies.

Well, VanillaSoft has come up with such an enterprise-grade phone network that will provide you and your entire sales team an efficient and seamless phone service to close on potential leads.

Here you will get features such as Voicemail drop, SMS texting, auto dialing and so much more.

Lead Routing

Keeping a track and managing a large number of leads sure seems hectic at times.

Well no more! Now with the help of VanillaSoft, you will be able to keep your leads in constant momentum and also to make sure that your sales reps are staying consistent and calling those leads that are closest to closing.

Features such as Queue based lead management, inbound lead capture, outbound lead posting, etc surely make this one of the best features of VanillaSoft.

Email and SMS Marketing

Reaching out and staying consistently in front of your leads and customers is a very important element when you want to generate more leads.

You can now effortlessly stay on top of the game using the special features VanillaSoft presents for email and SMS marketing.

Here you will be able to send automated drip emails, automate client appointment reminders, decrease response time with email and SMS templates that can auto send and so much more.

Other Features

  • Call activity dashboard.
  • Reporting
  • Data querying
  • Lead scoring
  • Corporate view
  • Custom fields
  • Sales activity
  • Performance visibility
  • ROI on leads
  • Progressive dialing
  • Preview dialing
  • Flexible phone integration
  • Targeted messaging
  • Voicemail drop
  • Inbound call screen drop
  • HUD/Live call monitoring
  • ACD queues
  • Logical branch scripting
  • Team-based scripts
  • Data collection
  • Multiple calendars
  • Proximity booking
  • Data collection prompts
  • Queue based lead management
  • Inbound lead capture
  • Intellective routing
  • Outbound lead posting
  • Email drip
  • Send video
  • Email marketing
  • Document library
  • SMS reminders
  • One on one SMS chats
  • Campaign management
  • Engagement analytics.

Benefits of VanillaSoft

  • Very easy to set up and use.
  • Easy automation of workflow management for better efficiency.
  • You will be able to save precious time by removing the guesswork with the help of queue-based technology which is going to help you determine the next best lead depending on your workflow.
  • You get access to numerous software tools to speed up and simplify the sales process.
  • You can easily contact more leads in a lesser time and never lose out on a potential lead.
  • Ability to increase productivity among your sales reps using software such as queue-based routing, email and SMS marketing, and more.
  • Allows users to create custom Email and SMS templates that will be able to auto send based on your workflow momentum.
  • You can personalize each email using content based on the key variables of each lead from your system.
  • You get a database where will be able to store, manage and keep track of all the assets and sales of your company.
  • You get an enterprise-class phone system network with the VanillaSoft software that enables your sales reps to make seamless phone calls to increase the conversion rates.
  • Highly responsive customer support.
  • Maximize efficiency and eliminate errors using innovative appointment setting technology to set appointments effortlessly and smoothly to promote better-qualified appointments and more number of appointments.

Why You Need VanillaSoft?

  • State-of-the-art technologies and cutting-edge software features to promote efficiency among your inside sales reps and automate workflow to eliminate errors and close in on more leads in less time.
  • To better collect CRM data and also focus on the actual selling using innovative features such as Email drip, first-class VoIP system, and more.
  • Automate and centralize your sales workflow all in one system and promote efficiency among your sales teams.

VanillaSoft Integrations

Payment GatewaysWeb leads and custom integrations

Pricing Plans of VanillaSoft

There is one main pricing plan for the base platform of VanillaSoft to get basic connect and engage features of VanillaSoft and other plans are add-on features that are billed additionally and contain numerous advantageous features each.


The base plan is the main sales engagement platform that is billed for $80 per user per month $100 for the first user. This pack will provide you the most basic tools to connect and engage with your customers such as lead management, queue-based lead routing, web lead integration, real-time activity dashboard, etc.

However, to increase efficiency and boost productivity and engagement you must get the distinct add-on features of VanillaSoft. Following are the add-on feature plans.

Dialing- This comes for $30 per user per month. Here you will get automated dialing with your existing phone service, progressive dialing, preview dialing, etc.

Recording- This distinct feature is billed for $30 per month per user and contains features such as quality control, call record tie-ups to contacts and result code, etc.

VoIP- VanillaSoft’s VoIP comes for $33 per month per user. It has features such as VS Connect softphone, unlimited dialing to US and Canada, virtual PBX, live calls monitoring, pre-recorded voice drop, texting(SMS) SS, and more.

SmartCaller ID- This feature is billed for $2 per area code per month. This has features such as local identity in all calling markets, increased list penetration, etc.

VanillaSoft Alternatives


For brands and agencies of all sizes and types, is a sales automation platform that is going to increase the rate of productivity among your sales team using a multichannel automation platform.

With this software, you will be able to send personalized messages to prospects using the lead’s information that Prospect. io will help you find and organize.

You will get many other distinct features such as automated outbound sales services, automated sales workflow, organized list building features, email finder, and more.

2. SalesLoft

SalesLoft is a robust and user-friendly sales engagement platform that will act as an all-in-one platform for the sales process of your organization.

SalesLoft allows you to integrate seamlessly with top CRM to better streamline your workflow, guide sales res throughout the process of sales and deal with problems quickly, gain better insights on every step of the sales process, etc.

3. Outreach

Outreach is a remote sales platform that is going to help you grow efficiently with every interaction with your leads.

You get features such as optimizing the lifestyle of a customer for analyzing the customer’s engagement throughout the customer lifecycle, secure collaborations, solid workflow governance, and more.

VanillaSoft Video

Frequently Asked Questions (FAQ) on VanillaSoft

What is VanillaSoft?

An inside sales engagement and interaction platform for all remote sales companies.

What is VanillaSoft used for?

It is a sales engagement platform to better manage leads, track leads, nurture leads by removing all the guesswork, automate workflow and boost productivity among inside sales reps and maintain to maintain consistent interaction and relationship with potential leads using cutting-edge technology.

Who are the typical users of VanillaSoft?

The typical customers of this software are:
Small Businesses, Large Enterprises, Startups, and other inside sales and remote sales companies.

How much does VanillaSoft cost?

The pricing plans for VanillaSoft start at $80.00 per user per month and $100 for the first user for the base platform, besides you, will get the feature to add on such as dialing and recording for $30 each per user per month and telephony add ons VoIP for $33 and smart caller-ID for $2 per area code per month with numerous other underlying features.

What languages does VanillaSoft support?

The language supported is English.

What level of support does VanillaSoft offer?

You will get support in the form of video tutorials, a knowledge base, online support, phone support, and chat (during business hours).

Does VanillaSoft offer a free plan?

No, you will get not a free plan with VanillaSoft.

Does VanillaSoft support mobile devices?

No. It does not support mobile devices.

Does VanillaSoft offer an API?

Yes you will get API (Application Programming Interface) with this tool.

What other apps does VanillaSoft integrate with?

VanillaSoft integrates with the following apps and tools:
Salesforce, Zapier, Vidyard, Docusign, custom integrations.

What are the top alternatives for VanillaSoft?

The top alternatives for VanillaSoft are:
2. LeadMster
3. Outreach
4. Keap
5. SalesLoft.

What are the main features of VanillaSoft?

The main features of VanillaSoft lead capture, lead management, lead nurturing, advanced VoIP system, email drip, lead routing, sales tracking, interaction tracking, error-free appointment setting, automated workflow, team management to promote productivity, and more.

Which operating system does VanillaSoft support?

The operating system supported by VanillaSoft are Windows and Mac.

What payment method does VanillaSoft support?

You will get Monthly payment method and will get an annual discount.

What is the deployment type?

The deployment type of VanillaSoft is SaaS/web/cloud-based.

Wrap up

In conclusion, VanillaSoft is outstanding inside sales. and leads management software technology to help you increase productivity, close more deals, and is both times effective and cost-effective.

It has many plans to offer that you can use based on your needs.

So that’s all about the VanillaSoft review and I hope this article has provided you with loads of information and reasons to incorporate VanillaSoft into your sales process to seal deals sooner and uplift the company revenue.

In case you have any questions or queries, then you can ask these in the comments section and I would be more than happy to help you.

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